Cultural & Behavioural Change

STEP 1: Diagnosis

If you’re experiencing issues around retention, engagement or performance, jumping to a solution might not work. How do you know what’s causing those issues? What behaviours, attitudes and mindsets are behind those problems, and what can you do about them?

Our first step is to find the reasons behind the issue.

STEP 2: Prognosis

Once the underlying cause(s) have been identified, we’ll work with you to create the measures of success. Whatever will make the biggest difference for you – whether it’s attrition, collaboration, innovation or customer satisfaction – we’ll create the metrics of success and commit to fixing them. If not, you’ll get your money back!

STEP 3: Remedy

The solutions are many and varied. We can suggest options that fit with any budget imaginable… This might involve fixing an onboarding process, team building, internal communications, learning & development, reward & recognition or leadership practices. See some case studies for some examples. You can count on these fixes never being ‘off-the-shelf’; every solution is tailored and is designed to fit into your unique culture.

STEP 4: Check Up

After the intervention(s) have been completed, we will then re-assess the changes, quantifying any impact. We’ll anchor those changes into the process and celebrate the successes!

If the intervention(s) have had any knock-on effects – or if there’s more work to do – we’ll work out what those next steps are.